Customer Engagement
Partnering with a debt collection agency can be a strategic and often necessary step to ensure the financial health and stability of your company. Outsourcing collection activity to a sophisticated agency can save you time and resources, allowing you to focus on core business activities. Rely on our experience and knowledge of debt recovery laws to help navigate complex legal issues while maintaining a professional image.
Partnering with APCA provides access to advanced technology and contact strategies to initiate contact to increase the chances of successful debt recovery, including:
- Multi-channel engagement (voice, email, sms, social media)
- Sophisticated call centre outbound dialer software
- Web-portal payments with advanced analytics and reporting
Full-Service Collections
APCA’s full-service collections initiative provides comprehensive and effective debt recovery services on behalf of our valued Partners. We understand the challenges faced when dealing with delinquent accounts, and that’s where our expertise can be deployed. Our range of services includes professional and respectful communication with debtors, aimed at finding amicable solutions to resolve outstanding debts. We specialise in negotiation and settlement discussions, crafting manageable repayment plans, and, when necessary, initiating legal actions. Our full-service initiative includes:
- Skip tracing for investigative techniques to locate debtors to request payment or set up repayment plans.
- Credit reporting to report delinquent accounts to encourage repayment.
- Legal actions to pursue filing lawsuits, obtaining judgments, and wage garnishments.
Recovery Reporting
Recovery reporting is a vital component of our commitment to transparency and accountability. Through regular updates and detailed web-portal reports, our Partners have a clear understanding of the progress made in recovering outstanding debts. These reports offer a comprehensive view of account statuses, payment history, negotiations, settlements, and any legal actions taken. Our commitment to recovery reporting ensures that our partners are always well-informed and in control of their debt recovery efforts.
Key benefits of real-time recovery reporting include:
- Monitor progress of debt recovery efforts and track account statuses over time.
- Informed decision-making on financial assets based on accurate, real-time information.