With over 30 years’ combined experience in debt collection, the Australian Prudential Collections Agency (APCA) are a national firm and are leading experts in helping to recover debts. APCA is a member of the Institute of Mercantile Agents and the Australian Institute of Credit Management and are dedicated to providing ethical and effective debt collection services that uphold the highest standards of professionalism, transparency, and compliance.

Phone Information
Please call us to speak directly with a collection specialist on 02 9067 1420.

Hours of Operation
To provide you with the support you need, our team is available during the following hours:

Monday to Thursday: 8:00 AM to 5:00 PM AEST
Friday: 8:00 AM to 3:30 PM AEST
Saturday to Sunday: Closed

Online Contact Form
Get in touch with us by using this form and we’ll get back to you as soon as possible.

Feedback
Your insights, concerns, and suggestions are invaluable to us. We encourage you to share your feedback regarding your experience. Whether it’s about our services, our team’s interactions, or our processes, your feedback informs our ongoing efforts to enhance our services. You can provide feedback by emailing us at contact@auspru.com.au

Support
We understand that navigating financial matters, debt collection, and repayment can be challenging. If you have questions, concerns, or need assistance with any aspect of our services, don’t hesitate to reach out. Our dedicated specialist team is ready to assist you through the following means:

Phone: 02 9067 1420
Email: contact@auspru.com.au

Australian Prudential Collections Agency provide a range of services on behalf of many organisations. If we reached out to you and been unsuccessful please contact us. We may have tried contacting you to discuss an overdue payment.

Australian Prudential Collection Agency accepts payments via direct debit, card and Bpay. We encourage you to set up payments via direct debit, why, because life is busy and none of us want to receive any more phone calls or emails :).  You can set this up or pay directly through our self-serve portal (customer login button at the top right of the screen) or call through to one of our amazing team members who are here to assist you.

Australian Prudential Collections Agency understands that we all forget or are unable to make a payment at some point. If you will not be able to make a payment, please give us a call in advance. If you simply forgot please log into our self-serve portal (customer login button at the top right of the screen) and process your payment or call one of our amazing team.

You can update your contact details on our customer portal (customer login button at the top right of the screen) or talk to one of our team. If you wish to amend a payment amount, frequency, date and payment details please reach out to one of our amazing team on 02 9067 1420.

Australian Prudential Collections Agency understands that each of us are unique. If you are unable to pay the outstanding amount in full, please log into our customer portal (customer login button at the top right of the screen) and set up an arrangement or call on of our amazing team on 02 9067 1420.

There are many organisations that provide independent services to individuals and businesses who are experiencing financial difficulties or require support. Please see below a few organisations who provide support:

Financial: Do you require support in creating a plan to move forward financially or need someone to advocate on your behalf? Contact the National Debt Helpline to be put in contact with a Financial Counsellor (free service): 1800 007 007.

Domestic and Family Violence: 1800 Respect is a 24-hour national, family and domestic violence counselling line for any Australian who has experienced, or is at risk of, family and domestic violence.

Mental Health: Lifeline is for anyone across Australia experiencing a personal crisis or thinking about suicide can call 13 11 14, or text 0477 13 11 14 at night (6pm-midnight AEDT). Someone will connect you with a crisis service in your state or territory.

Grief: Australian Centre for Grief and Bereavement – Grief Australia provide counselling services for people experiencing loss and grief nationwide.

Australian Prudential Collections Agency understands that unforeseen circumstances can arise at any given time. It is important for you to get in contact with us as soon as you are aware of any changes that will prevent you from paying an overdue balance. We have a dedicated team who can assist you with this.